Pamela’s current focus include Change Management, Organisational Design, Personal Development, Strategic Workforce Management, Leadership and Training.
Pamela is currently working with Marks & Spencer in the UK to implement a major Change Programme by incorporating its Supply Chain Logistics partners such as DHL, Wincanton, NDL, and others into ‘One Team’. This is a unique approach because these partners would normally compete for business. In May 2010 she took on the role of Programme Manager to chair the Steering Group and co-ordinate the work of five work streams; Values & Behaviours, Marketing & Communications, Collaboration, Customer Focus and Developing Talent.
Pamela soon realized that communicating the change would not be enough, so she partnered with Insights a company that provides psychological tools to analyze behavior and Astar a team of actors to simulate issues in the workplace. She delivered training on behavior change to 600 ‘One Team’ managers over 40, 1-day programmes. The results were outstanding with 96.4% of attendees rating the course Excellent/Very Good.
Pamela has also worked with Bath University to assess Employee Engagement and the results have proved that by creating the ‘One Team approach’ that employee engagement has risen.
She is now working on an M&S Senior Leadership Programme to address the changes in the Distribution Network. This is designed to enable £170m of savings needed by building a huge distribution shed at their Castle Donington site that will result in downsizing a number of the smaller warehouses.
Outside of her M&S work, Pamela also undertakes one on one Executive coaching and in particular career management for people who are stuck or in their second phase of life.
Prior to this Pamela was European HR Director at Hewlett Packard responsible for Infrastructure Services. She has extensive experience in downsizing and outsourcing as well as change management, team building and executive coaching.
A qualified teacher/trainer with an in-depth knowledge of course design, teaching methodology and innovative learning, she was awarded an MBA by Bath University in 1995 and is a member of CIPD, The Association of MBA’s, the RSA, and an her local Chamber of Commerce, where she is a keen supporter of Women in Business. She sits on the HR forum at Bath University and is currently acting as a mentor to HR graduates.
During her role as Training & Development Manager at Hewlett Packard, she supported 300 Technical Researchers in a cutting edge environment. Her duties included identifying training needs both technically, managerially and for soft skills. She managed vendors, course scheduling and budget control. Her experience included designing and delivering career paths for Engineers, HP’s internal programmes for Senior Leaders, Standard of Business (using new web technology), and Employee Induction. She operated as an internal consultant facilitating team off-sites, action learning sets, and orchestrated NVQ training with a local college for Admin staff.